Commitments and Responsibilities

Our clients matter. It is our aim to offer quality care in service of each client’s well-being.

 

Services Offered

• Tele-therapy services are available to clients who live in Maryland

Scheduling and Canceling Appointments

• I personally arrange scheduling to be most responsive to the needs of clients

• When we agree on a time slot, no other client can be scheduled during that allotted time

• Contact me by email (youmattercounseling@gmail.com)  in order to schedule or change appointments

• Clients are asked to provide at least 24 hours’ notice for cancellations or rescheduling

• Clients are expected to pay for missed sessions due to cancellations made less than 24 hours in advance

• If I fail to provide 24 hours’ notice of cancellation, the next session is at no expense to the client

Payment and Insurance

• I am an out of network provider for all insurances

• Payment is due at the time of service unless otherwise arranged

• I accept various forms of payment, including all credit cards (Visa, Mastercard, American Express, etc.)

• Clients are responsible for understanding their insurance coverage and benefits

Confidentiality Practices

• All client information is kept confidential in accordance with HIPAA regulations.

• Therapist will not disclose any information without the client’s consent, except in situations where there is a risk of harm to self or others, or as required by law

Grievance Policy

• If a client has concerns about their therapy experience, they are encouraged to discuss these with the therapist, Symone Colquitt, LCMFT

• Refunds for services will be provided after grievances have been reviewed by client and the therapist

• Any concerns can be forwarded to youmattercounseling@gmail.com . Please allow 5 to 10 business days for a response

Amendments

• This fulfillment policy is subject to change. Clients will be notified of any significant changes in a timely manner